Frequently Asked Questions:
Orangebox is an E-tailing platform for vendor(s) and renter(s) to browse, select, list and showcase venues respectively from short term to long term rental.
Go to homepage, click on log in and sign up as a Renter(s) or Vendor(s) by entering your email address and password. You will then receive a SMS to activate your email address. After successfully approve as a Renter(s) or Vendor(s) you will be able to start listing or booking with Orangebox.
Enter your email address and password in the “Log in” page and click “Sign In”
Click on the reset password and follow the further instructions
Once you register an account as Vendor(s), you will be able to start listing with us under “Add New Listing”. Take note, the listing will only be published once it approves by Orangebox
Once you register an account as Renter, you will be able to check your booking under Bookings/Transaction History. It is also downloaded.
The charges are depending on the location and sqft of the area set by the vendors, there is no 3rd party. There will be a service charge for each complete transaction.
Orangebox will charge adminstration fees range from 3%-7% charges for all concluded rental of spaces to renter(s). Orangebox will charge a listing fee of 25% to vendor(s) for all successful transactions (or less % otherwise mentioned in merchant contract). There is no hidden cost.
Listing on our website is completely free. However, the publication of each listing will be upon confirmation by Orangebox.
Booking is only successful once payment has been made.
Payment will be release once vendor submit a full setup picture of the said rented space to Orangebox for approval. Disbursement of payment is 14-21 days upon approval.
Payment can be made through credit or debit card.
All renter(s) get the best rates as it is direct from the vendor(s). There are no third party involve.
You can cancel your booking online on Orangebox website within 24 hours.
There will not be any processing fee for cancellation within 24 hours. However, cancellation made after 24 hours will not be refunded unless vendor(s) agree and allow postponement of booking.
Vendor(s) is given 24 hours cancellation upon confirmed booking by renter(s). If failure to offer the booked venue due to overbooking or unforeseen circumstances after the expiration period, vendor(s) will be charged a processing fee for cancellations for causing inconvenience to renter(s).
Vendor(s) can opt for a replacement of space or dates to renter(s), however it is subject to the renter(s) discretion.
We have a 24 hours full refund policy
We send refund within 24 hours upon cancellation, however it may only show up in 3-5 working days depending on different banks policy.
To view the cancellation policy you can click here